Joe Apps Technology Support

Level 1 Remote IT Technician

Joe Apps Technology Support

Location: Burlington, Ontario (In-Person)

Company: Joe Apps Technology Support

Job Type: Full-time, Permanent
Compensation: $18/hour | 40 hours/week
Schedule: Monday–Friday, 8-hour shifts
Are you passionate about technology and eager to launch your career in IT support? Joe Apps Technology Support is looking for a motivated and detail-oriented Junior Support Desk Technician to join our growing in-person team in Burlington, ON. If you love solving problems and want to grow in a client-focused, values-driven environment—we want to hear from you!

junior support desk technician Joe Apps Technology Support

About Joe Apps

Joe Apps Technology Support empowers small businesses to succeed through secure, efficient, and compliant technology. As a Managed Services Provider (MSP), we specialize in cyber security, business systems, compliance, Microsoft 365, and cloud support for SMBs in Canada. We serve a diverse range of industries including legal, accounting, engineering, non-profits, and manufacturing.
 
Our values—Authenticity, Collaboration, Excellence, and Continuous Improvement—aren’t just words. They’re how we do business. We operate on the Entrepreneurial Operating System (EOS) to ensure clarity, alignment, and accountability across our team.

Role Overview:

As a Junior Support Desk Technician, you’ll work on the front lines of our helpdesk team, delivering outstanding customer support via phone, email, and in person. You’ll troubleshoot hardware and software issues, document solutions, and contribute to an excellent client experience.
 
You’ll also collaborate with Level 2 technicians and have opportunities to learn advanced tools and systems as you grow. This is a great entry point for someone with foundational IT knowledge looking to build a long-term career in tech.

Key Responsibilities

  • Provide first-level technical support for hardware, software, and networking issues
  • Resolve common issues related to Windows, Microsoft 365, peripherals, and basic networking
  • Accurately document all customer interactions, fixes, and steps in our PSA (HaloPSA) and IT Glue
  • Participate in the continuous improvement of helpdesk documentation and processes
  • Contribute to a collaborative helpdesk culture with a focus on responsiveness and quality
  • Escalate unresolved or complex issues to Level 2 technicians
  • Uphold our values by delivering service with authenticity, empathy, and excellence
  • Assist in preparing client systems for deployment or updates

Qualifications & Skills

  • Minimum 2 years of technical support or helpdesk experience
  • Post-secondary education in IT, Computer Science, or a related field
  • Strong troubleshooting skills and attention to detail
  • Proficient with Windows OS/ MAC OS, Microsoft Office, and common desktop software, Apple and Windows Devices, Windows 365 and G-Suite knowledge
  • Basic knowledge of networking concepts (IP, DNS, VPN, Wi-Fi)
  • Excellent communication and customer service skills
  • Ability to work independently and collaboratively
  • Certifications such as CompTIA A+, Network+, or Security+ are an asset
  • Familiarity with Microsoft 365 and PSA/RMM tools is a plus
  • Experience with or interest in EOS (Entrepreneurial Operating System) is a bonus

Why Join Joe Apps?

  • Health Insurance: Comprehensive coverage for your health and wellness
  • Paid Time Off: Generous vacation and personal days
  • Training & Development: Ongoing learning and growth opportunities, with access to training programs and professional development resources
  • Growth Environment: Join a growing tech company where your ideas are valued and your work has a direct impact
  • Dynamic and Supportive Culture: Enjoy a fun, engaging work environment with regular team-building events and employee appreciation activities.

Benefits

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Environment

  • In-person at our Burlington, ON office
  • Must reliably commute or plan to relocate prior to starting
  • Supportive team culture with structured learning and mentorship

HOW TO APPLY

Ready to launch your IT career with a team that’s passionate about people and technology?
📩 Apply now by emailing your resume to resumes@joeapps.ca
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