Why Contractors in St. Catharines Need Remote IT Support

You don’t work in an office. If you do, we can also talk about IT support for in-office teams, but what we want to talk about today is how IT doesn’t stop once you hit the road.

From job site to job site, your team still has company phones, software, emails, internet access, and with each of those things, comes vulnerabilities, technical issues, and a need for someone to support it all.

If your company uses:

  • estimating software
  • job costing tools
  • scheduling systems
  • supplier portals
  • company cell phones
  • company laptops
  • shared cloud storage

Then you have likely encountered an issue in the field that has slowed or stopped your team’s progress. If you haven’t had an issue yet, then you want to be ready for when something does fall out of line.

How does an IT team help our contractors get more work done?

Your IT team likely won’t make your team suddenly get twice as much done as they were before. But every roadblock that comes from technical issues can be reduced with standard practices and access to fast support.

Imagine a scenario where one of your foremen has a team waiting for them to make a decision based on some documents that were shared through Microsoft 365. What happens if their account locks them out? Or if the files are accidentally deleted? Do you delay the work until you can get the documents again? Or make a decision randomly?

Your work in contracting requires constant access to governance documentation and licensing. Your teams require access to communication and clear direction on what happens next. Delays that push one thing back a few hours cascade, and suddenly one missing piece of paperwork becomes days of no progress.

Working with an IT team with a clearly defined service-level agreement (SLA) means you can count on how long it takes to get moving on a solution. We set a clear SLA when putting your support plan together, so you know exactly how fast you can get back to work when a problem arises.

Why is Joe Apps the best choice for a contractor?

Joe Apps supports teams across Canada, and we started right here in the Golden Horseshoe.

When something needs fixing, you’re not explaining your business from scratch to a call center. You’re reaching one of our team members in Canada, and we know exactly how to help.

Response time is measured in minutes, not hours. Billing is in 15-minute increments so a quick fix stays a quick fix on the invoice.

How do I get started?

Call 1-866-563-2771 or submit a request at joeapps.ca/service-request. Get-A-Joe today. 45+ five-star reviews and a team that keeps up with the pace of a working contractor.