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Junior Support Desk Technician

Joe Apps Technology Support
Burlington, ON

Joe Apps Technology Support is currently looking for a Junior Support Desk Technician to going our growing team! If you have passion and expertise in technology support, problem-solving skills, and overcoming complex issues that our clients encounter we want to hear from you!

ABOUT US

Joe Apps Technology Support is an expanding IT company that suits the needs of Small Businesses and provides them with leading technology support. We make enterprise IT affordable and accessible to small businesses and provide them with all the benefits experienced by larger companies.

ABOUT THE ROLE

  • Oversee the day-to-day operations of assigned companies and ensure all technical standards are achieved

  • Respond to client inquiries/schedule appointments via phone and email

  • Lead and develop plans for technical infrastructure

  • Resolve issues quickly by using problem solving skills

  • Maintain an excellent environment and client experience while supporting with technical issues

As our ideal candidate you will have:

  • Experience with IT infrastructure project planning and coordination.

  • Minimum 2 years of experience in the following areas:

    • Managing PC & Server (i.e. installing and cabling servers, troubleshooting, and asset management)

    • Network infrastructure experience (i.e. Cisco and Juniper routers, and switches experience)

    • Data Management / Offsite Storage Procedures, and Data Center Operations

  • Problem management and process skills

  • Strong analytical and communication skills

  • Secondary skill sets:

    • Well versed in Microsoft tools (Word, PowerPoint, Excel)

    • Server hardware, Data backup.

    • Hardware troubleshooting skills

    • Software troubleshooting skills

    • Knowledge of desktop support

We look forward to hearing from you!

HOW TO APPLY

Please send your resume and cover letter to info@joeapps.ca