Are you a tech-savvy problem solver with a passion for helping people? Joe Apps Technology Support is looking for an experienced Level 2 Support Desk Technician to join our team in Burlington. In this in-person role, you’ll be reporting to the Director of Operations, provide advanced IT support to small business clients, ensuring their technology runs securely and efficiently. If you thrive on troubleshooting challenges and want to empower small businesses through innovation, we want to hear from you!
Joe Apps Technology Support is a managed IT and cybersecurity services provider focused on empowering small and medium-sized businesses (SMBs) through innovation. We help our clients leverage technology to grow, securely and efficiently, so they can focus on their core business. Our team lives by the values of Authenticity, Collaboration, Excellence, and Continuous Improvement.
We also utilize the Entrepreneurial Operating System (EOS) framework to foster team clarity, accountability, and a shared strategic vision in everything we do.
Our mission is to help SMBs succeed by providing secure, compliant, and efficient IT systems that support their goals. We specialize in modern cloud and productivity solutions – especially Microsoft 365 technologies – to drive innovation for our clients. By ensuring systems are safe and optimized, we enable businesses to work without IT worries and stay compliant with industry standards.
As a Level 2 Support Desk Technician at Joe Apps, you will be the go-to expert for advanced technical issues and escalations. Working on-site at our Burlington office (and occasionally at client locations), you’ll tackle complex hardware, software, and network challenges that Level 1 technicians escalate to you. This role is highly client-facing – you’ll interact directly with our customers both remotely and in person, providing friendly and effective support. You will also help improve our services by creating automation scripts, refining support workflows, and mentoring junior technicians. In our EOS-driven team environment, you’ll have clear responsibilities and the opportunity to contribute to our collective success and vision.
Ready to join the Joe Apps team and take the next big step in your IT career? If you’re excited about helping small businesses thrive with great technology and you meet the qualifications above, we’d love to hear from you!
Please send your resume and a brief cover letter to resumes@joeapps.ca or apply via our Indeed job posting. In your application, tell us a bit about your experience and why you’re the perfect fit for this role.
Joe Apps Technology Support is an equal opportunity employer. We are committed to inclusivity and celebrate diversity in our workplace. We welcome applications from all qualified candidates, and we ensure a fair hiring process for all. Come join a team where everyone’s ideas and backgrounds are valued as we work together to help our clients succeed!